Return & Refund Policy

<h1>Return & Refund Policy – VIREA</h1>

<p>At <strong>VIREA</strong>, we stand behind the quality of our products and value your satisfaction. To ensure clarity and fairness, we’ve outlined separate return policies for <strong>Fashion items</strong> and <strong>Supplements</strong> based on their nature.</p>

<hr>

<h2>👗 Fashion Items (Clothing, Shoes, Bags, Jewelry)</h2>

<h3>🧵 Custom-Labeled Items (Private Label)</h3>
<p>Items that have been customized with the <strong>VIREA private label</strong> (e.g., sewn-in tags or branding) are <strong>non-returnable and non-refundable</strong>, as they cannot be returned to our supplier. Please confirm sizing and product details carefully before ordering.</p>

<h3>🔄 Unwanted Items</h3>
<p>If your customer changes their mind, they may return the item <strong>to you (the seller)</strong>. You may then resell it to another customer.</p>
<p>To be eligible for a return:</p>
<ul>
  <li>Items must be <strong>unworn, unused, and unwashed</strong></li>
  <li>Must be in <strong>original packaging</strong></li>
  <li>Return must be requested within <strong>7 days of delivery</strong></li>
</ul>
<p><em>Note: Bodysuits, swimwear, underwear, and any label-customized items are strictly non-returnable.</em></p>

<h3>🚫 Damaged or Incorrect Items</h3>
<p>If a customer receives a <strong>damaged, defective, or incorrect</strong> item:</p>
<ul>
  <li>They must provide <strong>photo or video evidence</strong></li>
  <li>A <strong>full refund will be issued</strong> without requiring a return</li>
</ul>
<p><strong>Clients are responsible</strong> for shipping fees for unwanted returns.</p>

<hr>

<h2>💊 Wellness Products (Supplements)</h2>

<h3>❌ Non-Returnable Items</h3>
<p>We <strong>do not accept returns</strong> for:</p>
<ul>
  <li>Opened or used products</li>
  <li>Items with broken safety seals</li>
  <li>Products not in original packaging</li>
  <li>Final sale or free promotional items</li>
</ul>

<h3>🔄 Unused & Unopened Items</h3>
<p>Returns of <strong>unopened</strong>, <strong>unused</strong>, and <strong>sealed</strong> supplements are accepted within <strong>7 days of delivery</strong>.</p>
<ul>
  <li>Return shipping is the buyer’s responsibility</li>
  <li>Refunds will be processed after inspection (minus original shipping)</li>
</ul>

<h3>❗ Damaged or Incorrect Supplements</h3>
<p>If you receive a <strong>damaged, defective, or incorrect</strong> supplement:</p>
<ul>
  <li>Email <strong>support@vireashop.co</strong> within <strong>3 days</strong></li>
  <li>Include <strong>photo/video evidence</strong></li>
  <li>A <strong>full refund</strong> will be issued without requiring a return</li>
</ul>

<hr>

<h2>💳 Refund Processing</h2>
<ul>
  <li>Refunds are processed to the original payment method within <strong>3–5 business days</strong> after approval</li>
  <li><strong>Shipping charges are non-refundable</strong>, unless the return is due to our error</li>
</ul>

<h2>📬 Contact Us</h2>
<p>Have questions? We’re here to help.<br>
📧 <strong>Email:</strong> <a href="mailto:support@vireashop.co">support@vireashop.co</a></p>